CHILD SAFETY

Shipping Information

Please note that normal delivery time is 7-16 Business Days from the time your order is processed. This does not include weekends or Holidays. During Christmas rush; bad weather or acts beyond our control this time can increase.
If you need your items faster please call us for shipping options.

Shipping Costs
Ground shipping is $15.00 for the first Standup and $5.00 for each additional shipped to the same address at the same time. This is for addresses in the Continental United States only. Alaska and Hawaii are higher, please call for rates.
Please understand that while these do not weight much they are considered "Oversize" by the shipping companies and are charged at a much higher rate.

Where can we ship?
We ship only to the United States. Due to high shipping costs and licensing restrictions we cannot ship outside of the United States at this time. If you know someone in the states we can ship to them and they would have to reship to you.

Do you accept returns?
Returns are accepted except for auction items. There is a 20% restock charge and the shipping is not refunded. No returns will be accepted without prior authorization. Any order refused without prior authorization will be treated as an unauthorized return and no refunds will be given.

Do you charge Sales Tax?
If the Standup is shipping to Washington State tax of 7.7% must be added to both the cost of the Standup and the shipping.
Please note that we are not able to ship to these states without the Sales Tax being paid.

Where do you ship?
Our standard shipping rate is to the Continental United States only; Alaska, Hawaii are an additional $25.00. We can ship most standups to Canada or elsewhere but be aware that the shipping can run over $150.00 to some countries
My Merchandise arrive damaged what can I do?
First thing under NO CIRCUMSTANCES return anything without prior authorization.

If you send something back without our authorization
NO REFUND will be given.

We cannot make any exceptions to this.

If you have damaged merchandise you must send us the tracking number on the package and a description of the damage. We will file a claim for you. Please note that we have no responsibility on damages, it is up to the shipping company to make restitution. If the item is still available we will try and have a replacement sent out before we have been reimbursed from the shipper if it is not we will issue a refund only after the shipper has refunded us. You must save both the shipping box and the damaged item for inspection for at least 10 business days.

We have not received our order
Normal delivery time is between 7-14 business days from the time your payment is processed. During bad weather, Christmas shipping rush and acts beyond our control can increase this time.

If you have not received your merchandise in this time frame please contact us for information. We will track the items for you and let you know the status. Please understand that this can take a little time. If for some reason the item has not shipped we will have it expedited if in stock. If it is temporarily out of stock we will give you an ETA and you can then let us know if you wish to wait, take a substitute or cancel the order. If we find that this has been delivered we will give you the tracking number and information. Please understand that once the item has been shipped all claims must be made with the carrier. We will do everything we can to get a replacement sent before your claim is settled but sometimes we must wait for the Carrier to settle the claim first.